Zebra Eltron Thermal Printer Troubleshooting

By-: Hari Shyam 24.08.2019
To begin troubleshooting your Zebra Eltron Thermal Printer, select from one of the following options:

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Installation and Setup

To setup your Zebra Eltron Thermal Printer so that you can print onto label rolls, follow these simple steps:
  1. Close the Stamps.com software.
  2. Connect your printer to your computer using the USB, Serial, or Parallel cable and turn the printer on.
  3. Download and install the "Zebra Designer" driver, available from the Zebra website.
  4. (Zebra GC420t) If you are installing the Zebra GC420t thermal printer, please follow the configuration steps in this guide.
  5. Open the Start Menu and select "Devices and Printers", "Printers", or "Printers and Faxes".
  6. Right-click on the Zebra Designer printer and select "Printing Preferences".
  7. Select the "Options" tab. Make sure the size is set to width 4 and height 6.
  8. Load your label roll and press the Advance button to move to the next whole label.
  9. Open the Stamps.com software and select your label roll from the "Printing On" or "Print Media" dropdown menu (see image below).
  10. Click the "Print Sample" button.

You should now be able to print using your Zebra Eltron Thermal Printer. If this does not solve your problem, please Contact Customer Support.

Offset Printing and/or Multiple Labels Feeding at Once

To solve this problem, you simply need to calibrate the printer. To do so:
  1. Open the Start Menu and select "Devices and Printers", "Printers", or "Printers and Faxes".
  2. Right-click on the Zebra Designer printer and select "Printing Preferences".
  3. Select the "Advanced Setup" tab, then click on the "Calibrate" button in the lower-right corner (see image below). The printer will feed two labels and calibrate to the labels you are using.
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  1. Go back to the Stamps.com software and select your label roll from the "Printing On" or "Print Media" dropdown menu (see image below).
  2. Click the "Print Sample" button.
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  1. If this did not solve your problem, please download and install the latest version of the Stamps.com software by clicking on this link: Stamps.com Software - Free Download. Once this is complete, try printing your label once more. The latest version of the software improves compatibility with certain Zebra Eltron Thermal Printers.
If the steps in this guide did not solve your problem, please Contact Customer Support.

Black Bar Prints on Label

If your Zebra Eltron Thermal Printer is printing a solid black bar on your labels, this is typically caused by a damaged or incompatible printer driver. To correct this problem, we recommend installing a new copy of the printer driver by following the Installation and Setup guide.
Your labels should now print correctly. If this does not solve your problem, please Contact Customer Support.

Upside-Down Printing

If your Zebra Eltron Thermal Printer is printing upside-down images on your labels, there are two reasons why this may be occurring:
  • The first cause of this issue is due to an incorrect setting in the printer's driver. To correct this problem, please do the following:
    1. Open the Start Menu and select "Devices and Printers", "Printers", or "Printers and Faxes".
    2. Right-click on the Zebra Eltron printer icon and select "Printing Preferences".
    3. Within the "Options" tab, change the "Rotate 180°" setting by checking or unchecking it (see image below).
    4. Click "OK" and then print a sample of your label. The label should now print correctly.
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  • The other cause of upside-down label printing is due a damaged or incompatible printer driver. To correct this problem, do the following:
    1. Install a new copy of the printer driver by following the steps in this guide: Configuring the Zebra Eltron Printer Drivers.
    2. Print a sample of your label. If it is still upside-down, follow these steps once more and the issue should be resolved.
If the solutions above do not solve your problem, please Contact Customer Support.

Light or Faint Printing

If your Zebra Eltron Thermal Printer is printing labels that are too light or faint, this is typically caused by an incorrect driver setting, and can easily be solved.  To do so:
  1. Open the Start Menu and select "Devices and Printers", "Printers", or "Printers and Faxes".
  2. Right-click on the Zebra Eltron printer icon and select "Printing Preferences".
  3. Within the "Options" tab, increase the "Darkness" setting to 13 (see image below).
  4. Click "OK" and then print a sample of your label. The label should now print correctly.
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If the steps in this guide did not solve your problem, please Contact Customer Support.
  

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